Terms and Conditions for Adventure Tours
Welcome to our online platform! These Terms and Conditions govern your use of our services, including browsing, booking, and participating in adventure sports tours in the UAE. By accessing or using our platform and services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
1. Acceptance of Terms
By using our site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, which constitute a legally binding agreement between you and our service. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting to our site. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
2. Tour Bookings and Payments
- Booking Confirmation: All tour bookings are subject to availability and confirmation. A booking is considered confirmed only after full payment has been received and you have received a confirmation email from our service.
- Pricing: All prices are quoted in the local currency and are subject to change without prior notice. The price confirmed at the time of booking will be honored.
- Payment Methods: We accept various payment methods as indicated on our booking page. All payments are processed securely.
3. Cancellation and Refund Policy
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Customer Cancellation: Cancellations made by you are subject to the following:
- More than 7 days prior to the tour date: 90% refund.
- 3 to 7 days prior to the tour date: 50% refund.
- Less than 72 hours prior to the tour date: No refund.
- Operator Cancellation: In the rare event of a tour cancellation by our service due to unforeseen circumstances (e.g., extreme weather, safety concerns), you will be offered an alternative tour date or a full refund.
- No-Shows: Failure to arrive for a confirmed tour at the stipulated time will result in forfeiture of the full payment, with no refund.
4. Participant Requirements and Safety
- Health and Fitness: Participants must be in good physical health and medically fit to partake in adventure sports. You are responsible for informing us of any medical conditions or physical limitations.
- Age and Weight Restrictions: Certain tours may have specific age, weight, or height restrictions for safety reasons. These will be clearly stated on the tour description page.
- Safety Briefings: You must attend and adhere to all safety briefings and instructions provided by our guides and instructors. Failure to do so may result in exclusion from the activity without refund.
- Disclaimer: Participating in adventure sports inherently involves risks. By booking a tour, you acknowledge and accept these risks and agree to release our service, its employees, and affiliates from any liability for injury, loss, or damage incurred during the tour, except in cases of gross negligence.
5. Intellectual Property
All content on our site, including text, graphics, logos, images, and software, is the property of our service or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
6. User Conduct
You agree to use our site and services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the platform. Prohibited conduct includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our site.
7. Limitation of Liability
To the fullest extent permitted by applicable law, our service shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use, or alteration of your transmissions or content.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the United Arab Emirates.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Adventure Tour Headquarters
Dubai Tower, Sheikh Zayed Road
Dubai, United Arab Emirates