Privacy Policy for Adrenaline Adventures UAE

Your privacy is paramount to us at Adrenaline Adventures UAE. This policy outlines how we collect, use, protect, and share your information in connection with our adventure sports tour services in the UAE.

1. Information We Collect

We collect various types of information to provide and improve our services, manage your bookings, and enhance your overall experience with our online platform.

• Personal Identification Information: This includes your name, email address, phone number, and passport details (where required for specific tours or permits). We collect this when you register on our site, book a tour, or contact us.
• Payment Information: When you make a booking, we collect payment details, such as credit/debit card numbers. This information is processed securely by third-party payment gateways, and we do not store sensitive payment card details on our servers.
• Tour Preferences and Health Information: Details related to your tour preferences, special requests, and any relevant health information (e.g., allergies, medical conditions) necessary to ensure your safety and tailor your adventure experience.
• Usage Data: Information on how our service is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information to enhance your browsing experience.

2. How We Use Your Information

The information we collect is used for various purposes to operate and improve our services, including:

• To Provide and Maintain Our Service: This includes processing your bookings, managing your tour arrangements, and ensuring you receive the services you have requested.
• To Manage Your Account: Facilitating your registration as a user of the service and providing you with access to the functionalities available to registered users.
• For Communication: To contact you with service announcements, updates, promotional offers related to our adventure tours, or information about your bookings.
• For Analytics and Improvement: To monitor the usage of our service, analyze user behavior, and gather valuable insights to enhance our tour offerings, website functionality, and overall user experience.
• For Security: To detect, prevent, and address technical issues and ensure the safety and security of our platform and users.
• For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We may share your information in certain situations and with specific third parties:

• With Tour Operators and Partners: Your personal data, including name and passport details, will be shared with the specific tour operators, guides, and relevant authorities (e.g., flight operators for skydiving, desert safari companies, permitting bodies) necessary to facilitate your booked adventure. This is essential for the execution of the services you have purchased.
• With Service Providers: We employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Business Transfers: If Adrenaline Adventures UAE is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• For Law Enforcement and Legal Obligations: Under certain circumstances, Adrenaline Adventures UAE may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

The security of your data is of utmost importance to us. We implement robust technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. Your rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

6. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Adrenaline Adventures UAE Legal Department

123 Adventure Lane, Desert Oasis City

United Arab Emirates